Terms of Purchase and Course Use

Fleet Oil Academy is operated by Fleet Oil Limited, company number 08366900, registered in England and Wales at Collingwood House, 32 Victor Gardens, Hawkwell, Essex, SS5 4DS. VAT number 164 4141 27.

Email: info@fleet-oil.com
Telephone: +44 (0)1224 460550

These Terms apply when you purchase or undertake a Fleet Oil Academy online course.

1. Our Courses

Fleet Oil Academy provides professional technical training principally relating to oilfield, production, analytical and process chemistry and associated oil, gas and energy-sector activities.

Each Course page will state the important information applicable to that Course, which may include:

• intended audience and prerequisites;
• Course content and expected duration;
• assessment and pass requirements;
• certificate validity or renewal period; and
• the price payable.

That information forms part of your agreement with us.

Some Courses are renewal or refresher training intended for people who already have relevant knowledge or practical experience. Where prerequisites are stated, the Learner and, where applicable, their employer are responsible for ensuring they are met.

2. Accounts, Course access and renewals

A Learner may maintain a Fleet Oil Academy account and use it to browse Courses and access their training and certificate records.

Paid Course access is personal to the named Learner and must not be shared or transferred.

Each Course purchase provides one enrolment in that Course.

Once the Course has been successfully completed, that enrolment cannot be restarted or used to undertake the Course again without a new purchase.

Certificates will normally remain available through the Learner’s Academy account after completion. If Fleet Oil later changes or replaces the Academy technology, we may provide certificate copies or verification through another reasonable method.

Where a Course certificate expires or renewal is recommended, renewal is not automatic. The Learner must purchase a new enrolment and complete the version of the Course and assessment available at that time.

Course content and assessment questions may be updated, changed, randomised or drawn from different question banks between attempts or renewals.

3. Prices and payment

The price payable will be clearly displayed before purchase.

Prices shown to individual consumers will include VAT where applicable.

Payment must be successfully completed before access to paid Course content is provided.

Prices may change for future purchases or renewals, but this will not affect a Course already purchased.

4. Consumer cancellation and immediate Course access

If you purchase a Course as a consumer, rather than wholly or mainly for business purposes, you may have statutory cancellation rights.

Fleet Oil Academy provides immediate access to digital Course content.

Before immediate access is provided, a consumer will be asked to expressly consent to supply of the digital content during the 14-day cancellation period and acknowledge that, once supply begins, the statutory right to cancel that digital-content purchase will be lost to the extent provided by law.

This does not affect your statutory rights if the Course is faulty, not as described or otherwise does not comply with applicable consumer law.

Information about how to exercise any applicable cancellation right is available from Fleet Oil and will be provided with the purchase confirmation.

5. Assessments and certificates

Assessments must be completed by the registered Learner.

Learners must not allow another person to complete an assessment for them, copy or publish assessment questions or answers, or use unauthorised assistance, including artificial intelligence tools where external assistance is not permitted.

Fleet Oil may use different questions, randomised questions or different question banks to maintain assessment integrity.

Where we reasonably believe that an assessment has been completed dishonestly, we may invalidate the assessment, withhold or withdraw the certificate or require reassessment.

A Fleet Oil Academy certificate confirms that the Learner has satisfied the completion and assessment requirements of the stated Course.

Unless expressly stated otherwise, a certificate:

• is not a statutory licence or regulatory approval;
• does not itself authorise a person to undertake a particular offshore, laboratory or operational task;
• does not by itself demonstrate practical workplace competence;
• does not replace an employer’s or operator’s competency assessment, supervision or authorisation requirements; and
• does not represent third-party accreditation or approval unless this is expressly stated.

6. Important professional training disclaimer

Fleet Oil Academy Courses are provided for professional education, renewal and development.

Our Courses are prepared with reasonable care using technical knowledge, industry experience and relevant standards and regulatory information.

However, oilfield chemistry and related oil, gas and energy activities can involve hazardous chemicals, process equipment, pressurised systems, offshore installations and safety or environmentally critical operations.

Course material is therefore not a substitute for:

• current legislation or regulatory requirements;
• site or installation-specific procedures;
• approved analytical or operating methods;
• risk assessments and permits to work;
• equipment manufacturers’ instructions;
• employer or operator requirements;
• practical training and supervision; or
• workplace competency assessment and authorisation.

Learners must work within their own competence and authority.

Employers and operators remain responsible for deciding whether an individual is competent, suitably supervised and authorised to perform a particular task.

Where Course material conflicts with current legislation, regulatory requirements, approved procedures, manufacturers’ instructions or authorised site requirements, the applicable current requirement must be followed.

Course examples, calculations, recommendations and case studies are provided for training purposes. Unless Fleet Oil has separately agreed to provide consultancy services for a particular facility, process or problem, Course material must not be treated as installation-specific consultancy or operational advice.

Legislation, standards, regulatory guidance, analytical methods and industry practice may change. Learners and employers remain responsible for checking the requirements applicable to the particular jurisdiction, installation, operator and activity.

7. Intellectual property

Fleet Oil or its licensors own the intellectual property in the Courses, including Course text, graphics, videos, diagrams, assessments, questions and supporting materials.

Purchasing a Course gives the Learner a personal, non-transferable right to use it for their own training and professional development.

Course material and assessment questions must not be copied, published, shared, sold, uploaded to another training platform or used to create competing training material.

Reasonable personal notes may be made, and Learners may of course apply knowledge legitimately gained from the Course in their work.

8. Academy availability

We take reasonable steps to keep Fleet Oil Academy available and functioning correctly but cannot guarantee uninterrupted availability.

Temporary interruptions may occur because of maintenance, security, technology failures or circumstances outside our reasonable control.

If a material problem for which Fleet Oil is responsible prevents a Learner from completing a purchased Course, we will take reasonable steps to restore access or provide an appropriate alternative.

9. Liability

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms affects a consumer’s statutory rights.

Fleet Oil is not responsible for loss caused by Course material being used outside its intended training purpose, a person acting outside their competence or authority, or a failure to follow applicable legal, regulatory, site, safety or equipment requirements, except where Fleet Oil is legally responsible for that loss.

For Business Customers only, and to the extent permitted by law, Fleet Oil will not be liable for indirect or consequential loss, loss of profit, revenue, production, business, contracts or anticipated savings arising from a Course.

Subject to liabilities which cannot legally be limited, Fleet Oil’s total liability to a Business Customer arising from a particular Course will not exceed the greater of £10,000 or 150% of the fees paid or payable for that Course.

10. Privacy, complaints and law

Personal information is handled in accordance with the Fleet Oil Privacy Notice. This includes information required to operate Academy accounts, process payments, administer assessments and maintain certificate and training records.

Questions or complaints can be sent to info@fleet-oil.com.

These Terms are governed by the law of England and Wales.

For Business Customers, the courts of England and Wales have exclusive jurisdiction.

Consumers retain any mandatory legal rights relating to the jurisdiction in which they live.

Fleet Oil may update these Terms for future purchases. A new Course purchase or renewal will be subject to the Terms shown when that purchase is made.